Viewer FAQ

In addition to getting our award-winning sports coverage through traditional TV, SportsNet Pittsburgh TV subscribers can now stream their favorite local teams through our mobile app and web platform.

SportsNet Pittsburgh has local media rights for the Pittsburgh Penguins and Pittsburgh Pirates.

Sign-Up Section

Is there a TV everywhere streaming option for SportsNet Pittsburgh?
SportsNet Pittsburgh offers a TV everywhere stream of our channel on both an app and web platform. Games will be available to those viewers who subscribe to a telco, cable or satellite provider or vMVPD which carries SportsNet Pittsburgh and who has agreed to allow their customers access to the TV everywhere streaming service. 

 

Is there an additional cost to receive the TV Everywhere stream via SportsNet Pittsburgh app or website?
There is no additional cost as long as you are a valid paid telco, cable, satellite or vMVPD customer who subscribes to a video package that includes SportsNet Pittsburgh. Data charges may apply for mobile app viewing. Please check with your mobile provider.

 

Is SportsNet Pittsburgh available for TV Everywhere viewing without being a paid telco, cable, satellite or vMVPD customer?
No, the only way to access digital streaming of SportsNet Pittsburgh is to have a valid pay television subscription that contains SportsNet Pittsburgh and whose provider has agreed to allow their customers access to the TV everywhere streaming service.

 

My cable, satellite, telco provider or vMVPD does carry SportsNet Pittsburgh, but I do not see them on the TV Everywhere streaming provider list, what can I do?
Some TV providers have not yet accepted our offer allowing their customers access to our TV Everywhere stream via the SportsNet Pittsburgh app or website. You may contact your telco, cable, satellite provider or vMVPD and request that they allow you access to stream SportsNet Pittsburgh.

 

Can I stream all SportsNet Pittsburgh content on the app and website?

All sports programming is currently available for viewing on the app/website. All content is subject to blackouts and territorial restrictions. Check back for future updates to our streaming programming line-up.

 

How do I sign into the streaming service on the web platform or mobile app?

Log-on to the web platform by clicking on the WATCH button on our website or downloading the mobile app. When prompted, select your cable, telco, satellite or vMVPD provider from the list, and input your username and password (same log-on you use to view and pay your bill online). If you don’t have an online account with your cable, telco, satellite or vMVPD provider please check their website or contact them directly to create one.

 

SportsNet Pittsburgh OTT/vMVPD – Frequently Asked Questions

Is there an OTT/vMVPD option available where I live?

We are thrilled to offer customers in all regions another option to watch their favorite teams’ games as the networks are available on DIRECTV Stream and fuboTV.

If your OTT provider in your region is not listed and you would like to see SportsNet Pittsburgh on your provider, please call them and request that they add the network to their channel line-up.

 

Why am I not getting all the games on DIRECTV Stream?

At this time DIRECTV Stream is not able to provide all games when there is a scheduling conflict.  MLS live games are not currently available on our streaming services. Check back for future updates to our streaming programming line-up.

 

Technical Section

What are the technical requirements and what devices will work?
You will be able to watch from both PC and Mac platforms. Additionally, you will be able to watch on both Apple and Android devices. To watch games and other programming on any of these platforms, you will need to “authenticate” with your pay TV subscription credentials with a valid subscription to AT&T SportsNet.

 

What software will I need?
We support iOS and Android software on mobile as well as Chrome, Firefox, Safari, Internet Explorer and Edge for desktop viewing.

 

What does my video quality depend on?
Various factors affect video quality including device used, internet speeds, and current network congestion.

 

On the provider authentication page, my logon credentials are not working?
Contact your cable, telco, satellite or vMVPD provider and confirm the current email address they have on file. Also confirm that your subscribed level of service is a TV package that includes SportsNet Pittsburgh.

 

What if I forgot my username and/or password?
Contact your cable, telco, satellite or vMVPD provider to learn how you can retrieve your username and/or password.

 

I am at work, within my local market, and using the web platform, why can’t I access the stream?

Depending on network restrictions set at your workplace, streaming may be blocked due to data usage limits, VPN providers that use out-of-state registration, or security limitations. If none of these restrictions exist, please check other technical and authentication issues above.

 

App Use Section

Is there a way to stop, pause and or record the live games?
Our app does not have pause or stop functionality enabled. You are also not able to record nor download for offline viewing.

 

Is there a way to take screenshots while playing video on my device?

Our app does not allow to take screenshots while watching our programming.

 

What data does SportsNet Pittsburgh collect?
We confirm your TV subscription and use your location in order to verify that you are within our geographic footprint and qualify for viewing of the content provided. Please refer to our User Terms and Privacy Policy (found at http://www.attsportsnet.com/att-sportsnet-app-terms-conditions/) for additional details.

 

I am traveling out of town, will I still be able to stream the games on my phone or computer?
Unfortunately, currently you have to be within each region’s geographic footprint in order to stream the programming.

 

AUDIO AND VIDEO

How can I get SportsNet Pittsburgh in HD from my television service provider?
Please contact your television service provider directly and let them know you’d like to receive SportsNet Pittsburgh in HD. They can advise you on availability, as well as package and equipment requirements.

 

Audio or Picture Issues:
If you have audio or picture issues, determine if this issue is present on other channels or only SportsNet Pittsburgh. If present on other channels, please contact your cable, telco, satellite or vMVPD provider. If it is only on SportsNet Pittsburgh, please contact us and we will respond during regular business hours.

 

PROGRAMMING

How can I get Pittsburgh Penguins and Pittsburgh Pirates live game broadcasts outside of SportsNet Pittsburgh broadcast territory?
If you are outside of the team’s regional television territory, Pirates and/or Penguins games may be blacked out on SportsNet Pittsburgh. SportsNet Pittsburgh only has rights to distribute games within the home television territory for each team. Team territories are dictated by the leagues, not by regional sports networks. Some television providers offer out-of-market packages that will allow you to watch games outside of a team’s home territory: the NHL Center Ice package, MLB Extra Innings package and MLB.tv out-of-market package. Please note some games may still be subject to blackouts. For more information, contact your television service provider.

 

I live in the SportsNet Pittsburgh network territory and my television provider doesn’t offer SportsNet Pittsburgh. What can I do?
Call, email or utilize your provider’s Facebook and other online communities to let them know you want AT&T SportsNet added to your channel line-up.  In all regions you can also subscribe to vMVPD provider DIRECTV Stream and fuboTV.

 

Can I purchase SportsNet Pittsburgh programming?
SportsNet Pittsburgh programming is not available for purchase.

 

I produced a sports show. How can I get my show on your network?
To have your show considered for telecast, please contact our Programming department.

 

Programming Issues:
If you have additional questions regarding programming, blackouts, or content issues, please contact your television service provider. If your issue cannot be resolved by your provider, please fill out a website ticket and we will respond during regular business hours.

 

ADVERTISING AND SALES

How can I advertise on SportsNet Pittsburgh?
For advertising information or questions, please contact our Sales department at jason.lewis@warnermedia.com.

 

CAREERS

Is SportsNet Pittsburgh currently hiring?
For a list of open positions, please check our careers website. You can apply directly via this site.